Effective: July 19, 2026 Last updated: July 19, 2026
This policy is an operating rule of Muze ME at https://amuzeme.fun/. It is intended to govern the current Muze ME service and should be reviewed by qualified counsel before launch and whenever the business, law, card-network rules, or providers change.
Subscriptions
Cancel through the account or processor control shown at purchase. Cancellation stops future rebills and normally leaves access through the paid period. Duplicate charges, unauthorized charges, material service failure, or any right provided by law are reviewed for refund. A promotional trial converts only under the price and timing disclosed before enrollment.
Digital content and tokens
Accessed or delivered digital content and voluntary completed tips are generally final, subject to failure, duplication, unauthorized use, misdescription, and non-waivable consumer rights. Unused purchased tokens are reviewed under the Token Terms. Bonus tokens have no refund value.
Physical goods
Report an incorrect, damaged, defective, or missing item promptly with the order number and evidence. Approved refunds go to the original payment method. Unopened standard merchandise may be returnable within 30 days of delivery when the product page permits it. Intimate products, lingerie, cosmetics, lubricants, and other hygiene-sensitive items are not returnable after a seal is broken, except when defective, incorrect, recalled, or required by law.
Print-on-demand and custom goods
Made-to-order goods are not returnable for preference, size-choice, or artwork-choice mistakes after production begins. Muze will replace or refund manufacturing defects, incorrect items, transit damage, or material mismatch with the approved listing. Cancellation is possible before production starts.
How to request help
Use the order help or complaint process with the account email, order number, item, requested remedy, and supporting photographs when relevant. Never email card numbers or identity documents. Muze aims to acknowledge within one business day and resolve ordinary cases within seven business days, while carrier or provider investigations may take longer.
Contact and notices
Use the Site contact process or the Complaints & Content Removal page. Do not send identity documents, tax forms, card data, or passwords through ordinary email.